2017 Quality Credit Report

　

　　2017 Quality Credit Report

　　Zibo Bashu Refractory Co., Ltd

　　August 2018

　

　Table of Contents

　　Foreword................... - 3 -

　　1. Preparation specification..................... - 3 -

　　2. Speech by the General Manager..................... - 4 -

　　3. Company profile..................... - 5 -

　　Part 1, Corporate Quality Concept..................... - 8 -

　　Part II, Enterprise Quality Management................. - 8 -

　　(1) Quality management agency..................... - 8 -

　　(2) Quality management system..................... - 9 -

　　Part III, Quality Integrity Management................. - 10 -

　　(1) Quality Commitment......................... - 10 -

　　(2) Quality Culture Construction....................... - 11 -

　　Part IV, Fundamentals of Quality Management................. - 12 -

　　(1) Standard management....................... - 12 -

　　(2) Metrology management..................... - 13 -

　　(3) Certification management....................... - 13 -

　　(4) Inspection and testing management....................... - 13 -

　　Part V Responsibility for Product Quality................. - 13 -

　　(1) Product quality level..................... - 13 -

　　(2) Product after-sales responsibility..................... - 14 -

　　(Iii) corporate social responsibility...................... - 14 -

　　(4) Quality credit record..................... - 15 -

　　Conclusion........................... - 16 -

　　Foreword

1. Compilation of specifications

(1) Content objectivity statement:

This report is the basic situation of the construction of the quality integrity system of the enterprise during the reporting period, and the content is true, objective and fair. It is only for reference by social supervision and business decision-making.

(2) Scope of the reporting organization:

Zibo Bashu Refractory Co., Ltd.

(3) Reporting time frame:

From January 1, 2017 to December 31, 2017, some data and content exceeded the above range.

(4) Report release cycle:

The quality credit report of Zibo Bashu Refractory Co., Ltd. is an annual report.

(5) Description of the report data:

If there is any discrepancy between the financial data disclosed in this report and the financial report, the financial report shall prevail, and other data shall be derived from the company's internal statistics. The currency amounts involved in this report are measured in RMB, unless otherwise specified.

(6) How to obtain the report:

This report is available in print and electronically from the company office and the company website (http://www.zbbanai.com), respectively

2. Speech by the General Manager

We are an enterprise with a history of more than 40 years of refractory manufacturing. In the decades of production history, we have always believed that quality first and honest management are the basic requirements of the market economy for all modern enterprises and the basis for the survival of enterprises. People do not stand without integrity, the industry does not thrive without integrity, and the country does not have strong integrity. Honesty and trustworthiness have always been a virtue of the Chinese nation. Honesty and trustworthiness are the embodiment of "national character" for the country, the embodiment of brand and reputation for enterprises, and the embodiment of personality and character for individuals.

Zibo Bashu Refractory Co., Ltd. has been adhering to the entrepreneurial spirit of "science and technology as the guide, use your brains in everything, and always talk about efficiency", with "survival by quality, development by reputation" as the company's mission, and "transcendence, self-improvement, dedication, innovation" as the core values, over the years, it has always adhered to "customer-centric, full participation. Enhance customer satisfaction with high-quality, short-cycle, low-cost high-quality products. The quality policy of competing for the market with quality, striving for perfection, and continuous improvement ", actively implement the brand strategy, and strive to move forward towards the company's vision of" building a domestic first-class refractory manufacturer and reaching the domestic first-class refractory professional manufacturing level ". The company has successively been rated as" Shandong Famous Brand "," Shandong Famous Trademark "," Provincial Contract-abiding and Credit-worthy Enterprise ", and various honors issued by the municipal and district governments. In the face of the society's affirmation of the enterprise, we will take this as an opportunity to deepen reform, accelerate development, and enhance the comprehensive competitiveness of the enterprise.

Our company will convey to managers at all levels to meet the requirements of customers and laws and regulations, and through them to all employees of the company, only products that meet customer requirements are qualified. At the same time, all employees should establish the concept of "the next process is the customer of the previous process".

We will formulate and publish the quality policy and safety policy, and ensure that they are effectively implemented, so that every employee can fully understand its meaning, and translate this concept into conscious actions in production, operation and other work.

We will ensure the effectiveness of quality, safety and environmental goals through the improvement of annual quality goals, safety standards and environmental standards, so as to achieve customer satisfaction.

We will evaluate the goals, achievement of objectives, suitability and effectiveness of system operation, product quality status and quality trends, quality management system process performance, safety performance, environmental performance, etc. through management reviews to ensure management system continuous improvement.

We will implement, maintain and improve the quality management system, strive to build an excellent quality credit enterprise, and make new and greater contributions to the economic and social development of Shandong Province and Zibo City.

Quality and integrity are not a temporary thing, but a lifetime thing. In the future, we will continue to practice the concept of "quality first, integrity-based, customer first" with sincerity, and make more contributions to improving the quality and credit level of the entire refractory industry.

3. Company Profile

The company was restructured and established by the original "Bashu Refractory Factory in Boshan District, Zibo City", and is a limited liability company invested or controlled by natural persons. The company is located in Boshan, the famous xiao township in the southeast of Zibo City, Shandong Province, an open coastal city, 100 kilometers away from Jinan in the west and 280 kilometers away from Qingdao in the east. The company has a superior location and convenient transportation. The company covers an area of 72,800 square meters and has more than 240 employees. It is one of the key industrial enterprises in Zibo City.

The company's main products are "eight" brand 33 #, 36 #, 41 #melting and casting fused zirconium corundum series products, high-quality silicon bricks for glass kilns, silicon bricks for coke ovens, silicon insulation bricks, high-quality silicon fire mud, etc.

The company has two production lines for melting and casting zirconium corundum and two 168-meter silica brick tunnel kilns, with an annual output of 5,000 tons of zirconium corundum and an annual output of 50,000 tons of silica bricks.

Our company has always adhered to the tenet of "Science and Technology is the Primary Productivity", pays close attention to Product Research & Development and scientific and technological investment, and improves product quality and grade through technological research and development. The company's products have won the recognition and trust of domestic and foreign customers with their excellent quality and reliable reputation. The market covers more than 30 provinces, cities and regions in China, and the products are exported to more than 20 countries and regions such as Japan, the United States, Australia, the Middle East, and South Africa.

Quality is the guarantee of the survival of an enterprise, and reputation is the foundation of enterprise development. Our company takes the initiative to assume the social responsibility of the enterprise while developing. It has taken the lead in passing the IS09001 quality management system, IS014001 environmental management system, and OHSAS18001 occupational health and safety management system certification in the same industry. And passed the clean production audit and acceptance, and achieved a double harvest of economic and social benefits. The company has successively been rated as "Shandong Famous Brand", "Shandong Famous Trademark", "Provincial Contract-abiding and Credit-worthy Enterprise" and various honors issued by the municipal and district governments. In the face of the society's affirmation of the enterprise, we will take this as an opportunity to deepen reform, accelerate development, and enhance the comprehensive competitiveness of the enterprise.

The company has always put the construction of quality and integrity in a prominent position, focusing on contracts, abiding by reputation, innovating technology, improving quality, creating brands, improving services, and enhancing market competitiveness. Implement quality and integrity into corporate culture, system construction and specific production quality management work, and put forward the quality concept of "quality first, integrity-based, customer first" and the quality policy of "quality first, integrity management; prevention first, risk control; safety first, easy to use". The company adheres to the quality integrity concept of "quality first, integrity-based, and customer first", establishes and improves a full-staff, whole-process, and all-round quality management system from technological innovation, Product Research & Development, manufacturing, and technical services, and strengthens after-sales services., quality prosecution and quality integrity management, strictly implement product quality and quality integrity responsibilities. The company's various management systems, management procedures and post operation methods must take quality integrity as the starting point, assessment content and rejection conditions, and implement the decomposition of quality integrity into all aspects of the company's development strategy, production and operation, marketing, and internal management., keep improving, be honest and trustworthy, and build a brand.

Part 1, Enterprise Quality Concept

Zibo Bashu Refractory Co., Ltd. is a refractory production company with a development history of more than 30 years. It has a very profound corporate quality and integrity culture. Under the careful cultivation of the leaders with Chairperson Chen Weiguo as the core, it has formed a corporate mission, Vision, core values and the unique "Bannai" corporate quality and integrity culture system including the concept of integrity.

The company's quality concept is "quality first, integrity-based, customer first, endless progress", and meet customer needs with high-quality products.

Enterprises must seek survival, development and gain a firm foothold in the fierce competition, and the most important thing is product quality. It not only involves all functional areas of business, but also runs through scientific research, production, sales, procurement and other links, and includes personnel awareness, quality system, production and operation, and even machinery and equipment. From the leadership and decision-making level to the individual employees' understanding and understanding of quality work, it affects and restricts the quality behavior of enterprises. Quality awareness is established and influenced through enterprise quality management, quality education and quality responsibility, and is formed slowly and gradually through the quality incentive mechanism to make it self-adjust. Zibo Baishu Refractory Co., Ltd. strictly controls the quality of products, strictly controls the whole process from the procurement of raw materials to production, and achieves meticulousness in every link. High-quality products have continuously improved the popularity and credibility of the corporate brand, making the enterprise invincible.

Part II, Enterprise Quality Management

(1) Quality management agency

In order to strengthen the quality integrity management work, our company has established a special quality management department - the quality department, formulated and improved the relevant rules and regulations of quality integrity management, and formed a relatively complete quality management network.

Since 2012, our company has established the Quality Department, which separates the quality and integrity management from the production management work, and acts as a "third party" to supervise and manage the company's quality and integrity management work.

The general manager of the company is the first responsible person for quality integrity management, and the quality department is the specific department responsible for the company's quality integrity management. The quality department consists of an incoming material inspection team, a process inspection team, a sell in inspection team, and a mold inspection team, which is responsible for sampling, testing, monitoring and supervising rectification of product quality. In this system, the ideological and technical quality of each level of personnel is very important, and it has greatly promoted the learning emotion of all personnel, and the quality management level and technical quality of all employees have been greatly improved.

(2) Quality management system

Quality is the top priority of the enterprise. Our company's decision-making executives have a far-sighted view in the quality management work and formulate quality objectives that are in line with the actual quality policy:

1) 100% on-time delivery rate;

2) The pass rate of one-time inspection is ≥ 95%;

3) Customer satisfaction ≥ 95 points;

Our company has passed the ISO9001:2015 quality management system certification, the quality management system has been continuously improved, and the quality management level has been continuously improved. The company has established a comprehensive, complete, detailed and strict set of quality management system and quality system documents. All formulated and revised Quality Standards and inspection operating procedures are drafted by experienced inspectors. After being reviewed by the head of the quality department, it will be submitted to the general manager of quality for approval, and the inspectors will be trained and implemented after training. In addition to centralized training according to the normal plan, personnel training will be added in a timely manner to revise and improve the Quality Standards and inspection procedures. There are various forms to achieve everyone's proficiency. As a result, the quality management of "comprehensive, full staff and whole process" is realized, which truly reflects the scientific, systematic and standardized quality management, and makes the product quality and management level of the enterprise qualitatively improved.

The company attaches great importance to customer satisfaction with the product. After the product is delivered, the company will collect customers' opinions and suggestions on product quality in various ways, determine the customer's satisfaction with the product and service, and conduct statistical analysis to properly handle customer difficulties. Improve in time according to the situation to achieve continuous customer satisfaction.

The third part, quality integrity management

(1) Quality commitment

Our company solemnly promises:

1. Convey to managers at all levels the requirements of meeting customers and laws and regulations, and through them to all employees of the company, only products that meet customer requirements are qualified. At the same time, all employees should establish the concept of "the next process is the customer of the previous process".

2. The quality policy and safety policy will be formulated and issued, and ensure that they are effectively implemented, so that every employee can fully understand its meaning, and translate this concept into conscious actions in production, operation and other work.

3. Strictly abide by the "Product Quality Law", "Standardization Law", "Measurement Law" and other laws and regulations, strictly implement product standards, meet customer requirements, put an end to false propaganda, resolutely resist untrustworthy and illegal acts such as counterfeiting and defrauding customers, and do not infringe on other enterprises' cooperation